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Crucial Conversations: Tools for Talking When Stakes are High

Crucial Conversations: Tools for Talking When Stakes are High

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey.
  When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you.
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The Best Communications Skills Books

The Handbook of Communication Skills

The Handbook of Communication Skills

by Owen Hargie
  "The Handbook of Communication Skills" is recognised as one of the core texts in the field of communication. This thoroughly revised and updated third edition arrives at a time of considerable growing interest in this area, with recent research showing the importance of communication skills for success in many walks of life. The book's core principle, that interpersonal communication can be conceptualised as a form of skilled activity, is examined in detail and a comprehensive transactional model of skilled communication presented, which takes into account current conceptual and research perspectives.
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Presentation Skills for Quivering Wrecks

Presentation Skills for Quivering Wrecks

by Bob Etherington
  "Spiders", "death", "the dentist", "snakes", "flying" are in the list of the top ten fears of businesspeople ("Book of List"). But the top position is held by "public speaking". So great is this fear that most businesspeople have a single objective: to get off the platform as soon as possible. This book, based on a hugely successful course given to thousands of businesspeople, shows how anyone can speak with confidence to an audience of any size. Laced with humour and wit, the author emphasizes that you don't have to be a brilliant orator to be an effective speaker in business. Simply being "good" is plenty, because 95 per cent of all business presenters are so awful!
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How to Be a People Person

How to Be a People Person

by Marianna Csoti
  Shows how to maximize social potential. This work covers the following: tuning of social and communication skills to improve relationships at home and at work widening of circle of friends combating shyness and social anxiety resolving situations of conflict and handling criticism negotiating successfully.
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Improve Your Communication Skills

Improve Your Communication Skills

by Alan Barker
  Whether it's keeping the interest of a large audience or simply winning the argument in a key meeting, sounding the part is becoming an increasingly sought after skill. We all communicate in different ways but many of us find it a challenge to communicate on a professional level. Also, in a tougher jobs market, the ability to articulate effectively is a vital skill. Employers still complain that candidates lack essential skills, with the most important being communication. This book shows how to get the success you want by getting your message across, every time. Without recourse to jargon, he shows how to achieve verbal, vocal and visual success - with style. Practical pointers, examples and standard templates are included for all forms of communication.
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The Rules of Networking

The Rules of Networking

by Rob Yeung
  It's not what you know, it's who you know. Never has this been truer. Networking has become one of the key skills for virtually anyone who wants to get ahead in their jobs and careers. In fact, in just about any situation, knowing the right person will get you ahead. This book provides the essential rules and secrets to successful networking. It addresses the how, why and who of networking to enable virtually anyone to grasp the key skills and do some serious networking. Far from being a God-given talent, networking is a technique that can be learnt, honed and applied to great effect. Careers consultant Rob Yeung offers savvy and practical advice on networking that will make a genuine difference to your career.
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Influencing With Integrity: Management Skills For Communication And Negotiation

Influencing With Integrity: Management Skills For Communication And Negotiation

by Genie Z. Laborde
  This classic book on the psychology of communication has sold over 150,000 copies. Dr Laborde uses techniques derived primarily from NLP to create a set of state-of-the-art skills which the reader can use to improve any interaction. Extremely popular with management trainers and business and sales people for its methodological and straightforward approach to this complex subject.
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